- What is the
PNB Corporate Internet Banking System
The Corporate Internet Banking (CIB) is a facility wherein clients can
securely and effectively take control of their corporate finances through the
Internet. It also allows the user/s to manage multiple employee access to
accounts in accordance with internal policies.
- What are the
benefits of CIB to customers?
Manage your day-to-day banking transactions using REAL-TIME
information and access your company’s financial position anytime,
anywhere via the web.
Data integrity and confidentiality are ensured through the use of an
online browser security (Verisign) and in-house developed security
infrastructure (firewalls). Only authorized users can access account
Operating Costs & Increase Efficiency
Relative to the company's operational and administrative costs, CIB is
proven to be cost-efficient and decreases error rate by use of
- What service
offerings are available with CIB?
As a CIB user, you may do any of the following:
- Access your
company's account information - REAL TIME.
- Request for
copy of the company's bank statement which can be sent through email,
fax or for pick up at the maintaining branch.
ordering of checkbooks for enrolled accounts in CIB. This is available
for corporate current accounts in Philippine Peso currency only.
account balances from your sub-accounts to a parent account
fund transfers to your own account or to a 3rd party account.
- Submit your
payroll, ADA, credit or debit instruction to PNB.
- Pay your
company bills to accredited merchants.
- Are there
any fees charged for making transactions through CIB?
Transactions are subject to the fees and charges indicated in the Memorandum
of Agreement executed between PNB and the client.
- Do I get
receipt for every transaction I make?
A Transaction Reference Number for every request shall be issued by CIB to
serve as evidence of the transaction. You may copy this number to serve as
your record, print the acknowledgment page itself or opt to have an e-mail
notification sent to you.
- Can I do
account transactions even from outside the Philippines?
Yes. As long as you have access to an Internet connection and a computer with
the necessary system requirements, you can access CIB from anywhere in the
- What are the
accounts that can be enrolled and accessed in CIB?
To enroll in CIB, you need to have any of the following:
Accounts - Regular/Passbook Savings, PNB Prime Savings, PNB Dollar,
Accounts - PNBig Check, PNB Combo, Executive Checking, PNB Greencheck
Accounts - Regular Time Deposit, PNB Savings, Wealth Multiplier, PNB
Greenmarket, Euro Time Deposit
***Please note that only accounts maintained in the Philippines can be
enrolled in CIB.
- What are the
minimum system requirements to access CIB?
computer (recommended minimum Pentium III)
- Windows 98,
2000, NT, XP, 2003
Service Provider connection
- Modem (56
(Internet Explorer version/s 5.0, 5.5 and 6.0)
- Whom shall
we contact if we want to avail the services of CIB?
You may contact your maintaining branch or account officer handling your
account for application. You can also get assistance through our Customer
Service Representative through telephone number 573-8888 or you may send an
email to firstname.lastname@example.org.
- What is the
You will have to submit to PNB a duly signed Memorandum of Agreement and a
Secretary's Certificate stating that your company's Board of Directors has
approved the availment of PNB's internet banking modules. A properly
accomplished Corporate Internet Banking Enrollment Form should also be
attached. Upon submission of these required documents, the account shall be
enrolled by PNB.
- How long
will the enrollment process take before I can start using CIB?
Enrollment will be completed within 2 banking days from receipt of all
required documents. A confirmation will be received from PNB. Password
mailers shall be issued by PNB to the authorized representative of the
- What is the
maximum number of users for CIB?
There is no limit to the number of users a company can assign to use CIB.
- Can single proprietorship and partnership accounts be enrolled in CIB?
Yes. Sole proprietorships (with more than one signatory) and partnership accounts may also be enrolled in CIB.
- Can the
access of a user be cancelled in case he leaves the company or changes
You may request amendments such as cancellation of access by submitting an
accomplished Corporate Internet Banking Maintenance and Cancellation Form to
your maintaining branch. Amendment will take effect within three banking days
upon receipt of request.
- How do I log in to PNB Corporate Internet Banking?
Go to the PNB website at http://www.pnb.com.ph, then click on the link for Corporate Log in under Electronic Banking found at the left panel of the home page or you may go to the Business Banking tab and select Corporate Internet Banking from the dropdown menu. The CIB logon page will be displayed where you will be prompted to enter your User ID and password.
- How many
incorrect log-in tries are allowed before the UserID gets locked?
After 3 consecutive incorrect attempts, your User ID will be locked. To
unlock your access, your company should submit to the branch a letter request
or an accomplished Corporate Internet Banking Maintenance and Cancellation
Form signed by the authorized signatories.
- Is CIB
available 24 hours a day?
Yes. CIB is available day and night, seven days a week.
***Please note that due to the maintenance of other systems that internet
banking interfaces with, off-line conditions may be realized from time to
- Can all
users have access to the enrolled accounts of the company in CIB?
Access to the accounts will be identified upon enrollment. Once the necessary
authorization has been provided to the user, he will be able to view the
- How far back
can I inquire on the company’s past transactions?
You may view your past transactions by specifying the date range covering the
previous thirteen months for savings account and three months for current account.
- Can I print
out statement of accounts?
You can print a listing of your transactions via the accounts inquiry
module of CIB.
- Can I
transfer funds to any other PNB account?
You may transfer funds to the company’s enrolled account or to enrolled 3rd
Party Accounts. You may transfer funds immediately, on a future date or on a
recurring schedule (monthly, quarterly, semi-annually, annually).
- Is there a
limit to the amount of funds transfer?
There is no limit as to the amount of fund transfer one can make. However,
approval of funds transfer requests will depend on the authorizer’s
transaction limit as specified in the enrollment form.
- Can I transfer funds to accounts maintained at other banks?
Inter-bank funds transfer is not available as of the moment.
- Can I pay my
bills using CIB?
You may settle your bill with PNB's accredited merchants through CIB. This
may either be enrolled or un-enrolled. Settling of bills that are past due or
with notice of service disconnection are discouraged. You may pay your bills
based on current date, future date or on a recurring basis.
- Where can I
get the official transaction receipt for the payment that was made?
The Payee Institution is responsible for sending an official receipt to the
client. A transaction reference number is issued by CIB at the time of
transaction as evidence of payment.
- Can payroll
files be uploaded through CIB?
As a better alternative to the submission of the payroll diskette file to the
branch, you may submit payroll, ADA, credit or debit instruction files to PNB
via CIB by following the prescribed format. The file should be submitted at
least one banking day before the processing date. A Reference Number for
every successful upload shall be issued by CIB to serve as evidence of the
- What is
Account sweeping is an automated multi-funds transfer service via CIB - from
the company's Satellite Account/s to the Mother Account and vice versa.
- Can account
sweeping be made between accounts of different currencies?
No. Sweeping relationships and instructions between accounts of different
currencies are not accepted in CIB. The Mother and Satellite Accounts must be
of the same currency.
- What should
I do if I encounter problems using CIB?
If you have any comment, inquiry or concern regarding CIB, you can call our
Customer Service Representatives at 573-8888, press option 2 then 4 or e-mail
us at email@example.com.